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With the advent of technologies such as instant messaging, it is possible to provide a cost effective online IT support service. Instant Support is ideally suited to situations where the support issue is not urgent, but does require resolution. Support queries can be submitted electronically using our website or client software, and our team of technical support staff will reply momentarily with the answer.
The window to the right, is a typical GENSupport Instant Support Window, this one is activated from our website. In this case the client has connected with the technical support agent 'Richard' and is asking for assistance with his printing issue. The conversation can continue in this small window whilst the client follows instructions to resolve the issue.

The advantage this has over telephone support is that instructions are typed on screen in front of the client, which makes it much easier to follow those instructions, especially if they become a little technical.

The further advantage of online support is that it bridges the language gap, but providing support in multiple international languages including French, German and Cantonese and Mandarin.

At the completion of your Instant Support Conversation a transcript is provided so that you may keep a record of the instructions received for future use.

GEN Instant Support is priced on a time taken basis, as with most support options. Volume, Multiple Service Options and contractual support will attract discounts against the pricing below.

 

Prices are invoiced in Sterling, Currency Conversions are estimated only.
Initial Charge for Support Issue 2.50 3.62 4.45 494.94
Per Minute 0.35 0.51 0.62 69.29
 
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Additional Local Services Available to Nottingham (Nottinghamshire), Derby (Derbyshire), Leicester (Leicestershire), Lincolnshire, South Yorkshire, Humberside, Coventry and East Midlands.
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