Global Enterprise Network Professional Services
On-site IT support services
GEN IT Support Homepage
Contact Us
IT Support Nottinghamshire
GEN IT Support Library
Specialist Services
Terms and Conditions
Internet Resources and Links
Professional IT Consultancy Services
GEN Knowledge Base
Support Forum
Email Support Services
Instant Online Support
Remote Support Services
Telephone Support
On-Site Support
Emergency Support
Training and Education
IT Outsourcing Services
Definitions

 
 
United Kingdom
European Union
Worldwide
Traditional Telephone Support is an established service offering and a requirement for many clients. Despite the advances in technology and our Instant and Remote Support Services, being able to pick up the telephone and contact someone is an invaluable resource for any business.
Almost All Information Technology Issues can be categorised into three groups.

User Support; When a computer or peripheral user cannot make something operate because they do not posses the knowledge required to perform the task. In this case our technicians will instruct the user in clear and step by step instructions. In some cases it will be the opinion of the technician that the client would be better served by either remote support or on-site support and this can be arranged.

Technical Support; When a competent user is having technical issues with a hardware or software system. This includes technical support to operating system and component level. Technical support will often be undertaken by another department of technicians.

Developer Support; Assisting Software Developers and Hardware integrators to interface with our products and services. This level of support is priced in accordance with the support agreement in place at the time of purchase and is not specified here.

Service Level Agreements; provide guarantees on the level of service you will receive from a Telephone Support Contract. These SLA's define the response times and coverage that you require and cover all support options.
GEN Telephone Support is priced on a time taken basis, as with most support options. Volume, Multiple Service Options and contractual support will attract discounts against the pricing below.

 

Prices are invoiced in Sterling, Currency Conversions are estimated only. Sterling GBP Euro US Dollar Japanese Yen
Initial Charge for Support Issue (Includes first 10 minutes) 4.99 7.23 8.89 988.63
Per Minute 0.60 0.87 1.06 118.87
 
Content Copyright (c) 2006 GEN.- All Rights Reserved. E&OE.
Additional Local Services Available to Nottingham (Nottinghamshire), Derby (Derbyshire), Leicester (Leicestershire), Lincolnshire, South Yorkshire, Humberside, Coventry and East Midlands.
Please report errors to the author via the Contact Us Service.