| Modern systems are generally very reliable
and cause little trouble, but when they do go wrong they can have a
devastating effect on your business. GEN's complete service and support
offerings provide tailored cover for your business critical systems at a
cost to suit your budget. There are times however when you need support
remotely or on site urgently and we have this service for just
that eventuality.
Emergency support is designed to provide near immediate support 24
hours a day, 365 days a year, and once we're on the job don't stop until
its done. We'll assign all the resources we require to complete
urgent jobs within the timescales if at all possible. We can deal with
Dead Servers, Data/Disaster Recovery, Virus/Malware infections, Security
Breaches, Information Theft, Networking Hardware Failure,
Wireless Systems, Laptops, PDA's and much more. So whether your Windows
Server won't start up, or you've dropped your laptop in a lake WE CAN
HELP.
We can support, repair and resolve all windows based systems, Linux
based systems, Solaris (and most Unix Flavours). We have a large stock
of spares for HP, Compaq and IBM Servers and a range of generic parts.
We have complete workstations, laptops, servers, disk arrays, backup
systems, SANs and network hardware built and
ready for loan or supply.
As soon as your have ordered Emergency Support, you will be contacted
by one of our Engineers to discuss the job and make any arrangements
necessary.
If you have an existing IT Support Agreement with us, then you can
still use this service to request support although different charges may
apply.
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