The Support tools provided here are designed to be used by IT professionals that understand what they are doing and there is limited 'help' for that reason. The tools here provide you with a comprehensive set of diagnostics for common internet based issues. These tools are provided free of charge by GENSupport and if you find them useful then let us know. If you have problems and believe it to be our end then post in our forum and a developer will come back to you. Thank you for using GENSupport.