GENSupport Diagnostics Tools

The Support tools provided here are designed to be used by IT professionals that understand what they are doing and there is limited 'help' for that reason. The tools here provide you with a comprehensive set of diagnostics for common internet based issues. These tools are provided free of charge by GENSupport and if you find them useful then let us know. If you have problems and believe it to be our end then post in our forum and a developer will come back to you. The currently available tools are : Your IP Address, Email Send Test, SSL Certificate Analyser, PortScan, Blacklist Lookup, DNS Query Tools, Whois Tools, Reverse DNS checker, TraceRoute and MAC Address Lookup. More tools are always in development and please feel free to make any suggestions in the Forum.  

Thank you for using GENSupport. 

Your IP Information

Your client IP Information is

 

Your IP Address is 54.226.23.160

 

Thank you for using GENSupport Diagnostics Tools

Email Send Test

When testing mail servers and accounts its sometimes very useful to have an email sent from outside your company (because internal email's will often work when externals won't)

 

Email Receipient


If your having a particular issue that you just can pin down and would like our help then feel free to use the forum, or if the need is urgent and commercial then the HelpDesk will get you the Best in Class Network Support. 

PortScan

[No form id or name provided!]


If your having a particular issue that you just can pin down and would like our help then feel free to use the forum, or if the need is urgent and commercial then the HelpDesk will get you the Best in Class Network Support. 

Blacklists

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If your having a particular issue that you just can pin down and would like our help then feel free to use the forum, or if the need is urgent and commercial then the HelpDesk will get you the Best in Class Network Support.  

Whois

[No form id or name provided!]

 

Reverse DNS


[No form id or name provided!]


If your having a particular issue that you just can pin down and would like our help then feel free to use the forum, or if the need is urgent and commercial then the HelpDesk will get you the Best in Class Network Support. 

Traceroute

Traceroute is a common diagnostic tool to determine the route packets will take from one IPv4 address to another. It does this using a number of methods but primarily packets will be sent with an ever increasing TTL (Time to Live) values in UDP packets. The routers along the path will notify the trace route program when a packet has expired and therefore the route can be determined. There are a few caveats for this however... 

Firstly Traceroute can only identify transit over TCP/IP routing nodes, so anything along the route which is either lower than layer 3, or an encapsulating protocol cannot be seen by trace route. An example would be frame relay, leased lines, MLPS, and VPN's. 

Secondly, common routing strategies deploy 'shared' or 'load balanced' routes to a given node which can confuse trace route because one packet would take one path and the next another path but this can be identified by running multiple trace routes and comparing results. 

Finally, some routing nodes do not follow the standards and either (a) will not notify the trace route program that its packet has expired, or if it does then it may refuse to respond to RDNS making it hard to identify. 

For all the above reasons, Traceroute can sometimes confuse the issue rather than clarify it and should be used with this in mind. 


[No form id or name provided!]


 If your having a particular issue that you just can pin down and would like our help then feel free to use the forum, or if the need is urgent and commercial then the HelpDesk will get you the Best in Class Network Support. 

MAC Lookup

[No form id or name provided!]


If your having a particular issue that you just can pin down and would like our help then feel free to use the forum, or if the need is urgent and commercial then the HelpDesk will get you the Best in Class Network Support.